A study of customer satisfaction degree in petroleum machinery manufacturing enterprises in China

This paper briefly analysis the status of study of customer satisfaction degree (CSD) at home and abroad, discusses the issues of CSD in petroleum machinery manufacturing enterprises in China in respects of significance, necessity and feasibility, and presents the goals, thinking and methods of CSD in petroleum machinery manufacturing enterprises in China. It provides theoretical supports to speed up implementation of CSD strategy and to promote CSD building in petroleum machinery manufacturing industry and even petroleum industry.